Why is my card being declined?

If you have difficulties to process a payment on our site, we suggest you check the following:

• Is your card valid for online purchases?

• Did you have a stable internet connection during the payment process?

• Did you fill in the correct card information?

• Do you have a sufficient balance?

• Does your card allow payment processes in another currency?
  
  

We suggest trying another browser or device, using a different card, or choosing from other payment methods.

You can also try the following actions to try and fix the issue:

1. 1. Refresh the browser.

   2. Clear the cache and cookies.

   3. Use a different browser.

   4. Use a different device.
      
      
      

You will always receive an error message when your payment has not been approved on our site, please read it carefully. If you have a generic message to contact your bank, please do so.

Unfortunately, we do not have the ability to fix credit card-related errors and this may be something that you have to report to your bank for assistance.